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Eicher extends on-road service for all its trucks

10/04/2018 | Author: Autoguide | 1 Comments Back To Home   < Previous News   |   Next news >

Eicher On-road Service

In an endeavour to enhance its aftermarket capabilities and provide best-in-class service offerings to its customers, Eicher Trucks and Buses extended Eicher Promise across its entire range of trucks and buses. Eicher On-road Service (EOS) is now available pan India on 24x7 basis as a one-stop solution for en-route breakdown support leading to enhanced uptime.
Taking forward Eicher’s Pro philosophy, Eicher Promise scheme guarantees on road repair in an event of a vehicle breakdown, ensuring that the vehicle is reverted to drivable condition within 24 hours of the issue being reported. For every block of a 24-hour delay, the customer will be entitled to Eicher Promise coupons based on the vehicle series/ model across the range of LMD trucks, buses and heavy duty trucks.
Eicher has embarked on a mission to usher the future of Indian trucking by striving to take the benchmarks of vehicle uptime and aftermarket support to a new level across their product range. Eicher Promise is among several other initiatives taken to improve the operating economics for the customers. 
With over 283 authorised service centers, 140 EGPs, 2500 plus retail centres for parts and a wide network across cities and national highways, the company ensures a convenient touch point, anywhere and anytime. Service levels for en route support gets further augmented through 225 plus GPS enabled and networked “Eicher Service vans” which provide round the clock assistance to customer’s vehicles.
Mr Shyam Maller, EVP, Sales, Aftermarket, Trucks and buses, VECV, said, said, “We value our customer’s business and are constantly working towards addressing their requirements.  With Eicher Promise, we strive to ensure that our robust aftersales network is promptly sending the vehicle back on the road, within a stipulated time frame.”
Apart from Eicher Promise, initiatives such as Eicher Freedom, Financial solutions, Secure, Sure, Live Telematics and Competence development for customer drivers and technicians complete the range of comprehensive service offerings to maximise productivity as well as provide a differentiated and premium customer experience. 

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  • PRASHANT BHOSALE 2018-06-27 19:23:47 Reply | Offensive

    Hi Sir, I humble request please do changes in driver cabin for suspension, While driving Eicher truck bull body has been vibrating, So i request to please changes in front body suspension to drive comfortabily. Thanks, PRASHANT BHOSALE.