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Archives

Initial vehicle quality has improved in India

01/02/2020 | Author: Autoguide | 0 Comments Back To Home   < Previous News   |   Next news >

JD Power 2019 India Initial Quality Study

Overall initial quality has improved year-over-year in India with new owners citing an average of 69 problems per 100 vehicles (PP100) in 2019 compared with 81 PP100 in 2018, according to a JD Power 2019 India Initial Quality Study (IQS), released on January 21.
 
Initial quality is measured by the number of problems experienced per 100 vehicles (PP100) during the first two-six months of ownership, with a lower score reflecting higher quality. Largest improvements amongst ranked segments have been reported in the compact and premium compact segments with a decline in reported problems of -17 PP100 in each segment, respectively. All other ranked segments in the study have either improved or remained unchanged since 2018.
 
The study finds that the 28 per cent of owners who have replaced or bought an additional vehicle report a higher number of problems compared to first-time buyers. On average, repeat or replacement vehicle buyers have a 98 PP100 score compared with 57 PP100 among first-time buyers. Notably, repeat vehicle buyers report more problems related to issues with their models’ engine/transmission, exterior, interior and features/controls/displays than first-time buyers.
 
“It is very encouraging to see the industry improve on initial quality,” said Mr Kaustav Roy, Director and Country Head, India, at JD Power. “The concerted efforts among manufacturers to improve initial product quality are critical at a time when sales are under pressure, competition is fierce and customer expectations are ever rising”, he said.
 
The following are key findings of the study:
 
Engine/transmission category has improved the most. The number of problems cited in this category has improved the most (15.6 PP100 in 2019 vs. 19.3 PP100). 
 
Automatic transmissions experience more problems than manuals. With a growing number of automatic models entering the market, it is notable to see owners with automatic transmissions indicating, on average, more problems (84 PP100 vs. 67 PP100, respectively).
 
Top three problems remain the same despite improved quality. The top three problem areas are excessive fuel consumption (5.4 PP100 in 2019 vs 7.2 PP100 in 2018); manual gears—difficult to get in gear/grind (2.6 PP100 vs 3.7 PP100 in 2018); and brakes being too noisy (2.0 PP100 vs. 3.1 PP100 in 2018).
 
Hyundai Santro (54 PP100) ranks highest in the compact segment. In the premium compact segment, Hyundai Elite i20/Active ranks highest with 57 PP100. Honda Amaze (75 PP100) ranks highest in the entry midsize segment. Hyundai Verna (63 PP100) ranks highest in the midsize segment. Hyundai Venue (52 PP100) ranks highest in the compact SUV segment while Hyundai Creta (63 PP100) ranks highest in the SUV segment. Maruti Suzuki Ertiga ranks the highest in the MUV/MPV segment with 49 PP100.
 
The 2019 India Initial Quality Study (IQS) is based on responses from 6,051 new vehicle owners who purchased their vehicle from October 2018 through October 2019. The study includes 66 models from 13 makes. 
 

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