Euler Motors has unveiled Euler Prime, a preemptive, on-the-spot vehicle support solution aimed at delivering faster and smarter assistance to customers across 45+ cities in India. The service will initially roll out in Delhi, Gurgaon, Noida, Lucknow, Kanpur, and Patna.
Designed to ensure maximum vehicle uptime, Euler Prime helps customers stay on the move and earn more with timely support. In the event of a vehicle breakdown, a trained Euler Prime team will be dispatched via mobile bikes and vans, reaching the location within committed timelines to provide on-site resolution.
The core of this capability lies in Shepherd, Euler Motors’ in-house vehicle intelligence platform. Shepherd enables live diagnostics, remote monitoring, and predictive maintenance, identifying potential failures even before the driver is aware. The backend systems enable real-time connectivity between the vehicles, service and operations
“Euler Prime is a significant milestone in our mission to deliver an exceptional and seamless ownership experience to our customers. Delivering the highest utilization of EV assets is the main motto behind Euler Prime. We have reimagined customer support as a proactive, real-time solution that keeps our customers’ businesses moving. By combining on-ground rapid response with the intelligence of our Telematics – Shepherd platform, we are ensuring that vehicle uptime is maximized and disruptions are minimized. This is about delivering confidence on wheels — acting before a problem becomes a roadblock and turning service into a true enabler of productivity and profitability” said Ashish Tandon, Global Head of Customer Excellence, Euler Motors.
The support solution is now available to all new Euler customers and those enrolled under the Annual Maintenance Contract (AMC), while existing customers can access it on a paid basis. In urban areas, Prime teams are expected to reach the vehicle within 90 minutes. For outer-city support and highway coverage, response and resolution timelines will depend on the location targeting problem resolution within 4-5 hours.
Euler Prime also represents the company’s focus on building an ownership ecosystem that prioritizes uptime, responsiveness, and simplicity. With this launch, Euler Motors underlines the Euler promise of ’We shall never leave you on the road, alone’ and reinforces its larger vision that commercial EVs are not just about products, but about smart systems that think ahead, respond faster, and serve the customers at the right time.
