Škoda Auto India has further strengthened its customer-focused strategy with the inauguration of its first-ever Express Care facility in the country. Located at Kun Motor Enterprises in Perungudi on Chennai’s OMR Road, the new service centre marks another milestone in the brand’s efforts to enhance ownership experiences and expand its aftersales footprint across India.
The facility introduces Škoda Express Care, a new service offering under the company’s Škoda Super Care programme, designed to deliver faster, more convenient and efficient service solutions for customers. The initiative aligns with Škoda Auto India’s 2026 strategy centred on building relevance, driving differentiation and strengthening customer trust.
Spread across 27,900 sq. ft., the state-of-the-art aftersales facility is equipped with 16 service bays, enabling higher service throughput and improved customer convenience. The new centre further reinforces Škoda’s commitment to providing accessible and high-quality aftersales support in key markets.
With the addition of the Express Care facility, Škoda Auto India now has 10 customer touchpoints in Chennai and 31 touchpoints across 14 cities in Tamil Nadu, including Chennai, Coimbatore, Cuddalore, Dindigul, Hosur, Karur, Madurai, Namakkal, Pollachi, Salem, Thanjavur, Tiruppur, Trichy and Vellore.
The launch reflects Škoda Auto India’s continued investment in strengthening its service network and delivering a seamless ownership experience as it expands its presence in the Indian market.
Commenting on the inauguration, Ashish Gupta, Brand Director, Škoda Auto India, said, “2026 has been a year of strengthening our connection with customers through a focused product offensive, customer-first initiatives, and an unwavering commitment to delivering greater value throughout the ownership journey. The inauguration of our first Express Care facility in Chennai is a natural extension of that philosophy. Introduced under the Škoda Super Care programme, which offers customers four years of standard warranty, four years of roadside assistance, and four labour-free services, Škoda Express Care further strengthens our commitment to delivering greater convenience and peace of mind. As we continue to expand our network and get closer to customers, Chennai and Tamil Nadu remain important markets for us, and through this new facility and our growing network, we are reinforcing our commitment to providing customers with the highest standards of care and support.”
Mr. Arun Uppuswamy, Dealer Principal, Kun Motor Enterprises Pvt. Ltd., said, “Kun Motor Enterprises shares a long-standing and successful partnership with Škoda Auto India, with multiple sales and aftersales Touchpoints serving customers across Tamil Nadu. We are proud to further strengthen this association by launching Škoda Auto’s first-ever Express Care facility in the country. This new facility reinforces Škoda Auto’s commitment to delivering an enhanced ownership experience through efficient processes, skilled manpower, and high-quality service standards, while upholding the values that define the Škoda brand.”
Škoda Express Care
Complementing our broader customer-focused ownership ecosystem under the Škoda Super Care Programme, the Škoda Express Care features dedicated service infrastructure, advance job card preparation, parts pre-kitting, certified technicians working through a parallel workflow model, and real-time service tracking through WMS 2.0. Available across the current Škoda model range for eligible periodic maintenance visits, Express Care is designed to deliver a more streamlined and efficient service experience while maintaining Škoda’s quality standards.
Closer to Customers
Over the past few years, Škoda Auto India has expanded its network from over 120 Touchpoints in 2021 to over 335 Touchpoints across 185 cities. The company remains steadfast in its goal of getting closer to its customers and reinforcing its commitment to providing a seamless customer experience across India.
