Following strong volume growth over the past four years, Mahindra’s Truck and Bus Business has opened a modern 3S (sales, service and spares) facility equipped with seven service bays. The dealership is capable of servicing more than seven vehicles per day and also offers driver lodging, 24-hour breakdown assistance, and AdBlue availability to support commercial vehicle operators.
Speaking on the occasion, Mr. Vinod Sahay, President – Trucks, Buses & Construction Equipment, Member of Group Executive Board, said, “Delighted to inaugurate our new state-of-the-art dealership in Hubli. M/s Indhu India Motors Pvt Ltd becomes another new dealership of Mahindra Trucks and Buses in Karnataka. Together, Mahindra Trucks and Buses and SML now have over 200 3S dealerships and over 400 secondary service touchpoints for trucks and buses across the country, providing world-class customer care to our valued customers. The Mahindra Group now holds close to 7% market share in trucks and buses, with a 24% market share in I&LCV buses. We are targeting to increase our market share to 10-12% by FY31 and over 20% by FY36.”
Dr. Venkat Srinivas, Business Head – Mahindra Trucks, Buses & Construction Equipment added, “Our obsession with customer-centricity has driven us towards creating disruptive value propositions for our customers. Be it the guaranteed higher mileage of our entire product range, or the most advanced telematics solution – iMAXX, which gives the fleet owners complete control over their transport business or a rapidly growing network of dealerships and other formats of after-sales support paraphernalia, we are committed to impart the best customer experience in the Indian Commercial vehicle industry.
Mahindra BLAZO X, FURIO, OPTIMO and JAYO are the only CV truck range in India that are backed with double service guarantees – back on road in 48 hours, else the Company will pay the customer Rs. 1000/- per day and guaranteed turnaround of vehicle in 36 hours at the dealer workshop or company will pay 3000/- per day. Continuous product innovation and obsession with customer centricity is at the core of MTB which has made these guarantees possible.
