Maruti Suzuki India Limited has expanded its after-sales network by activating a record 502 new service touchpoints during FY 2025-26, marking the company’s highest-ever service network expansion in a single financial year.
With this addition, Maruti Suzuki’s total after-sales service network has grown to 5,926 touchpoints, spanning over 3,000 cities and towns across India. The move reinforces the automaker’s focus on strengthening customer support and enhancing the ownership experience nationwide.
The company has been steadily expanding its service infrastructure across metro cities, smaller towns, and rural markets to provide greater accessibility and convenience for customers. The newly added service touchpoints include a mix of formats such as ARENA workshops, NEXA workshops, Maruti Suzuki Sales and Service Points (MSSSP), Service-on-Wheels, and Bodyshop-on-Wheels.
Maruti Suzuki stated that the continued expansion of its after-sales network is aimed at delivering greater peace of mind to customers throughout their vehicle ownership journey, while also improving service reach and turnaround time across diverse geographies.
Mr. Hisashi Takeuchi, Managing Director & CEO, Maruti Suzuki India Limited, said, “For a car customer, nothing gives more comfort than knowing that they can easily find a service touchpoint and spare parts whenever and wherever they need them. As our customers are spread across the nation and their requirements continue to evolve, we are continuously innovating and expanding our service touchpoints. Whether customers want to visit a workshop, opt for doorstep service, get their vehicle serviced at locations they frequently visit, or require service support during a road trip, a Maruti Suzuki service touchpoint is always within reach. Currently, we have 5,926 touchpoints, and we aim to expand this network to around 8,000 touchpoints by FY 2030–31.”
Maruti Suzuki inaugurated its first service workshop in 1983 and reached 1,000 service touchpoints by 1997, in about 14 years. In May 2024, the Company announced the opening of its 5,000th service touchpoint. Over the last five financial years, Maruti Suzuki, along with its network partners, has significantly accelerated network expansion efforts, adding almost 2,000 service touchpoints.
