Cars24 has announced significant progress in its transformation into a consumer AI-driven company, revealing that it processed more than 1.1 trillion AI tokens during the April–June 2026 (Q1 FY27) quarter. The milestone marks nearly a threefold increase in AI consumption over the past two quarters, reflecting the company’s growing adoption of AI across its operations.
AI token expenditure now represents 8.88% of Cars24’s central salary run-rate, a sharp rise from 2.17% recorded just two quarters earlier. The increase underscores the company’s strategy of replacing manual workflows with AI-powered systems across key functions, including customer engagement, operational processes and engineering.
AI adoption has now become near-universal across the organisation, with 95% of employees using AI every week and 85% using it daily, including non-technical teams. Within engineering, 89% of production code is now AI-assisted, 99.4% of code reviews are AI-enabled, and average engineer productivity has increased to 3x, enabling faster product development and deployment across the organisation.
Across customer-facing operations, Cars24’s AI platforms analysed 9.81 million customer conversations during the quarter, while AI voicebots handled 2.58 million connected conversation minutes, up 30.3% quarter-on-quarter. AI chatbots processed more than 550,000 customer requests, representing 128% quarter-on-quarter growth, as conversational AI continued expanding across buying, selling and financing journeys.
AI has also become central to Cars24’s core automotive workflows. During the quarter, 80% of all vehicle inspections (2.88 lakh inspections) were conducted through AI-led systems, compared with 25% in the previous quarter and 10% two quarters earlier. Similarly, AI-led loan disbursals increased to 65% (4,158 disbursals), more than doubling from 30% in the previous quarter, demonstrating rapid adoption of AI across revenue-critical processes.
Operational automation also expanded significantly during the quarter. Cars24’s Document AI processed 8.5 lakh documents, a 143% increase over the previous quarter, while its Agentic AI platform executed 5.71 million automated workflows, representing 314% quarter-on-quarter growth. Across its retail hub network, AI completed 4.23 lakh operational validations and eliminated nearly 10 hours of manual work every day, automating critical functions including attendance verification, opening and closing checklists and vehicle slot validation.
Cars24’s proprietary AI infrastructure now consists of six in-house platforms supporting more than 25 production AI use cases across customer support, inspections, computer vision, lending, document intelligence and workflow automation. During the quarter, the company’s Agentic AI platform supported 319 active workflows, while 45+ AI agents operated across customer support, CRM, WhatsApp and voice channels. Document AI processed an average of 2.83 lakh documents every month across 27 document types, while its in-house imaging platform standardised 50,000 vehicle images every month, delivering operational savings exceeding ₹1 crore.
Cars24’s AI-powered inspection platform continued to improve operational efficiency at scale. Built on 20+ proprietary computer vision models trained on more than one million vehicle inspections, the system reduced average inspection time from 45 minutes to 26 minutes, enabling approximately 3.6 lakh AI-assisted inspections during the quarter while saving nearly 91,000 inspector-hours.
Similarly, conversational AI has become a key driver of customer engagement. AI voice agents now deliver 95-105% of the conversion performance of human calling teams, while nearly 20% of all customer conversations across buying, selling and financing are now handled by AI. Voice Conversation Intelligence additionally analysed 3.3 million audio minutes every month, generating actionable customer insights to improve service quality and sales effectiveness.
Vikram Chopra, Founder & CEO, Cars24, said: “AI is no longer improving isolated workflows, it is becoming the operating system of Cars24. Processing over one trillion AI tokens in a single quarter reflects the scale at which intelligence now powers every part of our business. From customer conversations and vehicle inspections to engineering and operations, we are building one AI that understands context, learns continuously and simplifies every stage of vehicle ownership.”
Looking ahead, Cars24 is building a unified AI layer that connects buying, selling, financing and vehicle ownership services through a shared customer memory. Leveraging 11 years of proprietary transaction, pricing, inspection and service data, the company aims to eliminate fragmented customer journeys by creating one AI capable of understanding customers across every interaction throughout the vehicle ownership lifecycle.
