Škoda Auto Volkswagen India Private Limited (SAVWIPL) places a strong emphasis on customer centricity, and to further enhance the customer experience, the company has significantly expanded its regional distribution centre (RDC) footprint across India. Over the past decade, the RDC network has grown to an impressive 52,000 sqm.
A notable highlight of this expansion is the recent addition of 8,000 sqm to the Pune RDC, bringing its total size to 33,000 sqm. This upgrade sets new benchmarks in operational efficiency and customer service. In addition to the Pune RDC, the Group operates strategically located parts distribution centres in NCR and Bangalore, ensuring comprehensive coverage and service across the country.
These facilities manage parts and accessories for all five premium brands under the Group in India—Škoda, Volkswagen, Audi, Porsche, and Lamborghini. While primarily serving the domestic market, the facilities also support international distribution. This expansion underscores SAVWIPL’s ongoing commitment to enhancing aftersales service and delivering an exceptional experience to customers.
Customer care is about more than just offering great cars. That’s why SAVWIPL has increased its touchpoints to 540 in 2024, creating a reliable and well spread service network across India. Whether it’s routine maintenance or urgent support, expert assistance is well within reach for customers across the country.
Reflecting on this milestone, Piyush Arora, MD & CEO, Škoda Auto Volkswagen India, said, “Owning a car is not just about mobility; it’s about building memories. The enhanced Regional Distribution Centre will reduce the turnaround time for distribution of parts and components, thereby elevating the customer experience. We are committed to make owning our cars a delightful journey, ensuring every interaction with us brings smiles to our customers.”
This strategic investment underlines Škoda Auto Volkswagen India’s commitment to the Indian market, supporting the existing and new product lines. By ensuring the quick and seamless availability of genuine parts, the expanded RDC is set to enhance the overall ownership experience of customers and strengthen the Group’s service footprint in the region.
