Toyota Kirloskar Motor (TKM) announced the inauguration of its 61st Tserv outlet in Swaraj Dweep [Havelock], Andaman and Nicobar Island. The event took place in the presence of Toyota Leadership, Mr. Masakazu Yoshimura, MD and CEO of TKM and Regional CEO (India, Middle East, East Asia & Oceania Region) at Toyota Motor Corporation (TMC), Mr. Vikram Gulati, Country Head and Executive Vice President (Corporate Affairs & Governance) and Mr. Arun G Nair, Project Vice President, Strategic Business Unit (East) and Prince Toyota – Dealer Principal, Mr. Sagar Khurana. Tserv, grounded in Toyota’s ‘Customer-first’ philosophy, is strategically positioned to serve those Toyota customers who tend to transition to independent multi-brand workshops during their vehicle ownership period.
Under this Tserv initiative, with the support of TKM, the Toyota dealership – Prince Toyota has tied-up with a multi-brand workshop (L K Engineering Works) in Swaraj Dweep [Havelock] of Andaman & Nicobar Island, marking a significant milestone that aims to enhance long-term Toyota customers outreach & continue to provide an enriching car servicing experience to them in the region.
Tserv outlets present a diverse spectrum of services, encompassing periodic maintenance, general repair, body and paint repairs, along with other car care essentials. The customers availing services at Tserv will continue to enjoy the benefit of Toyota’s profound expertise in car servicing, access to genuine Toyota spare parts, and the proficiency of certified technicians, ensuring superior workmanship and customer convenience. Furthermore, TKM provides requisite support including the availability of Toyota Genuine Parts (TGP), technical training for Tserv technicians, and access to high-quality Original Equipment Supplier (OES) parts from Tserv associate parts suppliers.
The Tserv initiative goes beyond, actively extending necessary support to Tserv service partner. TKM is dedicated in enhancing the technical skills of Tserv service staffs through world-class training, supplying genuine spare parts, and introducing an exclusive Tserv customer app for seamless digital convenience. This innovative app establishes a direct digital link with customers, delivering real-time service updates through a chatbot and SMS. Furthermore, Tserv empowers to closely monitor operations and maintain effective communication with their customer base.
Commenting on the Tserv launched in Swaraj Dweep [Havelock] of Andaman & Nicobar Island, Mr. Sabari Manohar, Vice President, Sales-Service-Used Car Business of Toyota Kirloskar Motor, said, “It is a significant moment for Toyota Kirloskar Motor as we launched our 61st Tserv outlet in the vibrant landscape of Andaman. In the ever-evolving Indian automotive market, where customer preferences are constantly changing and vehicles ownerships are transitioning dynamically, Tserv stands as a testament to our commitment in providing unparalleled car servicing experiences focused on long-term Toyota customers.
Since its pilot project in Bangalore in February 2021, Tserv has steadily expanded its footprint across the country. With the support of our dealer, Prince Toyota in Andaman, this new Tserv initiative will continue to enhance the delightful car service experience for our long-term customers in the region, providing high quality service standards and ensuring absolute convenience for our customers throughout their vehicle ownership journey.”
Expressing his views on the launch of Tserv in Swaraj Dweep [Havelock] of Andaman & Nicobar Island), Mr. Sagar Khurana, Dealer Principal of Prince Toyota, said, “We are excited to tie-up with the multi-brand workshop and launch the Tserv outlet in the landscape of Andaman, marking a significant stride in Toyota car servicing. At Tserv, our commitment is deep-rooted to Toyota’s ‘Customer-first’ philosophy, ensuring that the customers enjoy the car servicing undertaken by superior workmanship, ensuring convenience, and a seamless digital connection through our innovative customer app.
With our comprehensive access to genuine Toyota parts, and certified service technicians, we prioritize excellence in every customer’s experience. We are proud to be offering the Tserv and look forward to serving Toyota’s long-term customers in the region”.
The Tserv has been set-up across various locations covering 16 outlets in Bangalore, 19 in Delhi, 18 at Mumbai, and rural areas are served by 7 Tserv outlets. The Tserv network continues to grow, with the recent addition of the Andaman based Tserv outlet contributing to Toyota’s expansion of service centres across key cities in India. TKM remains dedicated in bringing reliable products and enriching the exceptional service experiences for their customers across the nation.
 in Swaraj Dweep [Havelock] of Andaman & Nicobar Island, marking a significant milestone that aims to enhance long-term Toyota customers outreach & continue to provide an enriching car servicing experience to them in the region.){kind=link}