Greaves Electric Mobility Private Limited (GEMPL), a wholly owned subsidiary of Greaves Cotton Limited, has achieved the milestone of servicing 100,000 electric two wheelers in the last 6 months (April-September 2022). This achievement is testament to the Company’s unwavering commitment towards meeting the rapidly increasing demand for Electric Vehicles (EVs), along with enhancing the last-mile mobility experience of its customers. This accomplishment also aligns seamlessly with GEMPL’s mission to transition its customers toward a sustainable electric mobility ecosystem and provide best-in-class service.
The committed aftersales team at GEMPL is putting the Company’s vision of democratising smart and sustainable mobility solutions into action by consistently setting new benchmarks in customer service. These 1 lakh e-scooters were serviced in 275 cities across India through 350+ service touchpoints. The services offered to our customers ranged from periodic services (free & paid services) to accidental, warranty and general repair. In addition to these, GEMPL is also offering a 24 x 7 roadside assistance and extended warranty up to 5 years subject to terms & conditions.
Speaking on this milestone, Mr. Sanjay Behl, CEO & Executive Director, Greaves Electric Mobility Private Limited, said, “We believe that successful transition towards electric mobility in India goes much beyond just the sale of EVs, but also extends to a myriad of customer centric solutions and services, including an easy & affordable access to quality after-sales service during the lifecycle of the vehicle. On the back of a billion kilometres logged by our “Ampere” brand of electric scooters, this milestone signifies GEMPL’s commitment to provide high quality after sales service and reinforces our core tenet that a customer is the most important visitor on our premises.”