FADA concludes 6th Auto Retail Conclave

More than 500 participants from across India participated, focusing on enhancing customer experiences and strengthening partnerships between automakers and dealers. The conclave provided a platform for discussing evolving market dynamics, the importance of collaboration, and strategies to foster innovation in the auto retail sector.

Dr. V. Anantha Nageswaran, Chief Economic Adviser, Ministry of Finance, Government of India, Mr. CS Vigneshwar President FADA, Shri. Bhupender Yadav, Union Minister for Environment, Forest, and Climate Change, as well as Mr. H.D. Kumaraswamy, Union Minister of Heavy Industries, Mr. Karti V. Nagpal, President of Rosmerta Group, and Ms. Shradha Suri Marwah, President of ACMA and CMD of Subros

The Federation of Automobile Dealers Associations (FADA) hosted the 6th edition of the Auto Retail Conclave, centered around the theme “Elevating Customer & Revitalising Dealer Synergy”. More than 500 participants from across India participated, focusing on enhancing customer experiences and strengthening partnerships between automakers and dealers. The conclave provided a platform for discussing evolving market dynamics, the importance of collaboration, and strategies to foster innovation in the auto retail sector. 

The Conclave was inaugurated by our esteemed Chief Guest, Shri Nitin Jairam Gadkari, Hon’ble Union Minister for Road Transport & Highways, Government of India who addressed the attendees virtually. We were also honoured by the presence of our distinguished Guest of Honour, Mr. Bhupender Yadav, Union Minister for Environment, Forest, and Climate Change, as well as Mr. H.D. Kumaraswamy, Union Minister of Heavy Industries, and Dr. V. Anantha Nageswaran, Chief Economic Adviser, Ministry of Finance, Government of India. Additionally, Mr. Karti V. Nagpal, President of Rosmerta Group, and Ms. Shradha Suri Marwah, President of ACMA and CMD of Subros, graced the occasion, emphasizing the importance of shaping the future of India’s auto retail sector. 

Commending FADA’s ongoing efforts in building a responsible retail automobile ecosystem in the nation, Hon’ble Union Minister for Road Transport & Highways, Shri Nitin Gadkari, stated, “I extend my heartfelt congratulations to FADA on its 60th anniversary and the celebration of its Diamond Jubilee with such professionalism. With over 30,000 dealerships employing more than 5 million people, the association has been a driving force in regional development, social inclusion, and economic growth, providing significant employment opportunities and contributing substantially to India’s economic resilience. With annual revenues of ₹40,000 crore and ₹95,000 crore in taxes, the auto retail sector plays a vital role in the nation’s economy. FADA’s leadership in advocating policy reforms has promoted transparency, fairness, and sustainability. I also commend its commitment to green mobility and its role in advancing road safety through initiatives like the ‘Buckle Up’ campaign and the implementation of the New CMV Rules.” 

He further added, “The theme of this year’s conclave, ‘Transforming Tomorrow: Elevating Customer and Revitalising Dealer Synergy,’ is timely and aligns with the government’s push towards a customer-centric approach in the automotive industry. As we embrace the future of mobility, continued innovation in customer service, after-sales, and quality assurance will be critical. I assure you that the government remains committed to supporting the auto retail sector and values the significant role FADA and its members play in driving India’s economic growth. We look forward to continued collaboration in achieving our shared goals of sustainability, innovation, and safety.” 

Honourable Minister of Heavy Industries, Mr. H.D. Kumaraswamy, remarked on the 60th anniversary of FADA and the 6th Auto Conclave, saying, “It is an honour to be part of this significant celebration as FADA marks its Diamond Jubilee, reflecting on six decades of excellence in India’s auto retail sector. FADA has played a crucial role in shaping an industry that not only provides employment to millions but also makes a substantial contribution to the country’s GDP. The data from FADA’s vehicle registration reports remains invaluable for policymakers and industry leaders. As India progresses toward sustainable mobility, FADA’s efforts in promoting cleaner energy and supporting the growth of electric vehicles, particularly through initiatives like FAME II, align perfectly with the government’s vision for a green and forward-thinking automotive sector. We are dedicated to collaborating with all stakeholders to ensure the continued, customer-focused, and sustainable growth of India’s automotive industry. On behalf of the government, I express my gratitude to FADA for its steadfast commitment and pledge our ongoing support as we strive together to achieve India’s mobility goals.” 

Shri. Bhupender Yadav, Hon’ble Minister for Environment and climate, stated, “I extend my deep appreciation to the automotive retail industry for its substantial contribution to India’s development journey. As we continue to advance economically, it is essential that we strike a balance between growth and environmental sustainability. Climate change is a pressing reality, and we must work collectively to address it. I urge dealers across the country to embrace green mobility, prioritizing zero-emission vehicles and contributing towards India’s goal of carbon neutrality. FADA’s initiative of planting one tree for every vehicle sold is a commendable step in the right direction, demonstrating the industry’s commitment to environmental stewardship. Together, we can drive economic progress while safeguarding the environment for future generations.” 

Mr. C.S. Vigneshwar, President of FADA, in his address to the stalwarts of the Indian automobile industry and esteemed dignitaries from the Government of India, said “It is both an honour and a privilege to assume the role of the 37th President of the Federation of Automobile Dealers Associations (FADA) today. Our collective efforts not only contribute significantly to the economy but also foster inclusive growth across the country. As we look to the future, two fundamental elements will shape our path forward: Passion and Intent. These qualities, demonstrated by each of you in your daily operations, will be instrumental in driving the next phase of our industry’s evolution. Our top priorities will focus on the Retail Protection Act and the Model Dealer Agreement, which are vital for securing the long-term stability and success of dealerships across India. The future of our industry will depend on the strength of our partnerships—whether with OEMs, financiers, insurance providers, or other key stakeholders.”

The Conclave witnessed the launch of the ‘FADA Corporate Video’ and the ‘FADA Digest 2024’. The FADA Digest, the association’s annual journal, offers a comprehensive analysis of the Indian automobile industry. It provides insights into current trends, technologies, and policies shaping the sector’s development. Beyond reviewing the latest trends, the digest also presents a forward-looking vision for the industry’s future, identifying emerging challenges and opportunities within the Indian auto retail market. It further highlights key initiatives undertaken by FADA to improve dealer operations, enhance customer experiences, and strengthen partnerships across the industry. 

A presentation by Mr. Shylesh Narayanan, Country Head of Frost & Sullivan, who introduced the Customer Experience Index Study conducted in collaboration with FADA. This extensive study aimed to assess customer experience across sales, after-sales service, and product quality in the passenger vehicle segment. It identified critical drivers of customer satisfaction, offering valuable insights for the automotive sector. The survey, involving over 8,500 customers from Tier 1, 2, and 3 cities, including both urban and rural regions, provided a comprehensive view of customer preferences and satisfaction levels across India. 

The conclave featured multiple panel discussions, including a CxO Fireside Chat on the CEI Study 2024, a session on government policy collaboration, and a discussion on the Dealer Satisfaction Study (DSS’24). Industry leaders shared their insights on customer satisfaction, government policies, and strategies to enhance dealer relationships and market opportunities.

FADA also signed an MoU with DigiELV and Meta Materials Circular Markets (MMCM) to promote sustainable practices in the automotive industry, focusing on responsible end-of-life vehicle management through digital solutions.

The conclave concluded with the Dealer Satisfaction Study 2024 Awards ceremony, recognizing excellence in dealership performance and customer experience.