Daimler India Commercial Vehicles (DICV), a wholly owned subsidiary of Daimler Truck AG, has strengthened its presence in the Northeast with the inauguration of a new BharatBenz service workshop in Silchar, Assam. The facility will be operated by PPS Trucking, part of one of India’s most widely spread automobile conglomerates.
The new workshop marks another step in BharatBenz’s strategy to enhance service accessibility across key growth markets, particularly in regions witnessing increasing commercial vehicle activity. Through this expansion, both BharatBenz and PPS Trucking aim to provide improved aftersales support, faster turnaround times, and greater operational convenience for customers in the Northeast.
Strategically located on the Silchar Bypass at Ram Nagar near ISBT (NH 37), the new 30,000 sq. ft. facility features eight fully equipped service bays, with an annual servicing capacity of up to 3,000 vehicles. The workshop is equipped with advanced diagnostic systems, modern tools, and genuine BharatBenz spare parts to ensure efficient turnaround times and reliable maintenance support. Customers will also benefit from 24×7 roadside assistance, through a fleet of mobile service vans, ensuring prompt on-road support and enhanced vehicle uptime.
The Silchar workshop will cater to vehicles operating along key corridors connecting Assam to the states of Mizoram and Manipur, strengthening service support across this critical logistics belt. The region is witnessing increasing commercial vehicle activity driven by infrastructure upgrades in the Barak Valley, road development initiatives under the Asom Mala 3.0 programme, and industrial demand linked to limestone deposits in the North Cachar Hills (Dima Hasao district), which support cement production in Assam. With this expansion, BharatBenz and PPS Trucking aim to further enhance network strength, service proximity, spare parts availability, and overall fleet uptime, reinforcing their long-term growth strategy in the Northeast market.
Commenting on the expansion and significant partnership, Rajiv Chaturvedi, President & Chief Business Officer, Daimler India Commercial Vehicles said, “Fleet operators in the Northeast face some of the most demanding route conditions in the country, and they deserve after-sales support that matches that reality. With PPS Trucking, we’ve built a facility in Silchar that puts genuine service capability within reach — advanced diagnostics, trained technicians, round-the-clock roadside support. At BharatBenz, proximity to the customer is not just a metric; it’s the measure of how seriously we take the ownership experience.”
Speaking on the inauguration of the new service touchpoint operated by PPS Trucking, Rajiv Sanghvi, Managing Director, PPS Trucking said, “As one of BharatBenz’s largest partners, we share a commitment to customer-centricity, expanded presence and market reach, and improved total cost of ownership. The Silchar facility strengthens our footprint at a key junction in the Northeast corridor, connecting Assam with Manipur, Mizoram, and Tripura. With this strategic addition, we aim to enhance service accessibility, improve turnaround times, and increase uptime for our customers, thereby driving greater customer profitability in this critical logistics region.”
Designed with a strong focus on driver well-being and operational efficiency, the workshop features dedicated rest areas and customer-centric amenities to enhance the overall service experience. The facility will be operated by a team of 32 trained and certified technicians, reinforcing PPS Trucking’s commitment to delivering superior service quality and maximizing uptime for BharatBenz vehicles.
After-sales excellence remains a cornerstone of the collaboration between BharatBenz and PPS Trucking. The service centre will provide comprehensive maintenance and repair solutions for BharatBenz trucks and buses, including preventive maintenance programmes, scheduled servicing, on-site support, and express service options ensuring minimal operational disruption for customers. Backed by a robust regional spare parts inventory, the network is designed to enable faster turnaround times, reduce vehicle downtime, and enhance overall fleet productivity.
