Allison Transmission has expanded its service network across Japan and West Africa, reinforcing its commitment to providing global customer support and enhanced service accessibility. This expansion aims to meet the growing demand for Allison propulsion solutions beyond North America, ensuring seamless service for an increasing customer base.
In Japan, the number of Allison Authorized Service locations has grown from 7 to 29 over the past 10 years, driven by the rising demand for Allison-equipped vehicles as leading Japanese OEMs increasingly specify Allison fully automatic transmissions as standard equipment. Allison has entered into a series of strategic distributor agreements aimed at further bolstering its after-sales service throughout Japan. SYNAGY Corporation, which has been providing maintenance services for Allison products since 1992, recently expanded its Allison after-sales service in the Chubu region. Additionally, Allison entered into service dealer agreements with Sanko Diesel Co., Ltd. and Chikuho Seisakusho Co., Ltd. to strengthen service capabilities in several key Japanese regions.
In West Africa, Allison has made a significant step in the growth of its service network. The company recently formed a new strategic partnership with Services Machinery Trucks (SMT) Ghana, a leading service provider for Volvo Construction Equipment, Volvo Trucks, Terex, Hitachi, Dongfeng Trucks, SDLG and Dressta. The agreement designates SMT Ghana as an Allison Authorized Dealer. Based in Accra since 2012, SMT Ghana’s recognized excellence in construction, transport and mining vehicles and equipment services makes the company an ideal partner for Allison. This partnership will enable Allison to increase the expert technical support and service it provides across the region. The company’s expertise will also help ensure access to Allison Genuine Parts™, Allison Approved Fluids and extended warranty coverage.
“Our efforts to form new channel partnerships are part of Allison’s broader strategy to bolster our global service network, which is currently comprised of approximately 1,600 independent dealer and distributor locations,” said Rohan Barua, Vice President, North America Sales, Global Channel and Aftermarket at Allison Transmission. “As we continue to see significant growth in preference for fully automatic transmissions outside North America, strengthening our service network is key to supporting our growing global customer base.
These new partnerships in Japan and West Africa will enable Allison to uphold its Brand Promise, supporting a growing customer base across On-Highway, Off-Highway, and Defense markets outside North America. This expansion aligns with Allison’s global growth initiatives, ensuring reliable service and support for its increasing fielded population.
