Adroit Auto Inspection Services, a subsidiary of Shriram Automall, has partnered with four leading Public Sector Undertaking (PSU) insurance companies in India: The New India Assurance Co. Ltd., United India Insurance Co. Ltd., National Insurance Co. Ltd., and The Oriental Insurance Co. Ltd. This collaboration is designed to revolutionize and streamline the vehicle claims process by focusing on speed, transparency, and customer-centric solutions.
As an MSME-certified company, Adroit Auto utilizes advanced technologies, such as Artificial Intelligence-powered Loss Assessment Services (LAA/DSP), to accelerate claims settlement. The initiative specifically targets motor accident claims under Rs 50,000, promising quicker resolution, reduced costs, and accurate damage assessments through automated and optimized processes. With AI tools, the project aims to eliminate delays, enhance trust, and promote fairness through unbiased evaluations.
The collaboration benefits all stakeholders involved: insured individuals, repairers, and insurers. Customers will receive continuous updates on repair progress, improving transparency and trust. Repairers will get precise damage assessments, enabling quicker repair approvals, while insurers will experience reduced claim ratios, enhanced fraud detection, and improved profitability by cutting down administrative costs.
Adroit Auto’s leadership sees this partnership as a game-changer for India’s motor claims industry. Sameer Malhotra, Director & CEO of SAMIL, emphasized, “Our energetic leadership team at Adroit Auto is dedicated to ensuring the success of this collaboration and transforming the claims industry. This partnership marks a key step in modernizing claims processes with a focus on technology and customer satisfaction. We foresee a yearly market opportunity of over 15 million claims in this category.”
Nitesh Chinoy, CEO of Adroit Auto, added, “We are excited to partner with leading PSUs through ClaimXpert to bring about a revolution in the claims industry with transparency, efficiency, and technology-driven excellence.”
Founded in 2005, Adroit Auto is a prominent name in vehicle inspection, valuation, verification, and claims services. The company operates across over 100,000 locations in 650 districts nationwide, primarily serving banks, NBFCs, and insurance companies in the vehicle financing and motor insurance sectors. With its advanced diagnostic tools and detailed reporting, Adroit Auto helps clients make informed decisions regarding vehicle conditions and repairs.
PSU insurers, with their vast customer bases, have been seeking innovative ways to improve service delivery and operational efficiency. By leveraging Adroit Auto’s expertise, they aim to build a more effective claims ecosystem that prioritizes customer satisfaction and operational excellence.
